The return process only took a few minutes. Since we were rushing to catch a flight, they dropped us off at the airport.

The car was fine & customer service once we got to the pickup office was good. We waited for around 45 minutes for the shuttle bus to come to pick us up at the airport. I kept calling the number provided but could never get through. On my 4th attempt at calling I finally got to speak to someone who told me that the bus would be there in a few minutes. Even then we waited another 20 minutes before it actually arrived. Drop off was the same. Had to wait at least 30 minutes for a shuttle bus to take us to the airport. I suggest more shuttle buses more regularly.

No complaints with Easyrentcars. Actually I must point out that the couple of occasions I emailed them with queries they came back to me straight away.

From the airport to the office, there was complimentary shuttle bus service which was really helpful.

Easy to book a car

This was first experience with ACE Rental Cars and they have been very good and considerate.

We waited for 45 minutes for the shuttle to pick us up after being told it would be there in 10-15 minutes.