Overall, it was okay, but the toll management fee of over ten AUD every time passing a toll road felt a bit excessive.

Great car at very reasonable price . Make sure you avoid tolls as the admin charge for each toll you pass is very high and you can’t “pay as you go”!

Great in terms of pricing but no info given re pickup. Said Airport but was in fact a shuttle to off site (close by), but no info given as to where to go without asking at tourist info, who said this happens a lot.

They have a trick to over charge toll invoice by charging +18$admin fee on top of toll invoice. f you think you save money because you chose ace instead of other suppliers during booking, you ar badly mistaken. Never, ever come back to them.

It is such a hassle to call for them to pick us up, carry our luggage to the waiting area, upload and download them during shuttle service then upload again to the rented vehicle as the counter is NOT in terminal. Worst scenario is when they gave option either A. Pay aud19.90 per day for toll charges OR B. Pay Admin fee of aud38 plus whatever toll charge incurred during the rental period (which both options are Relatively expensive). They gave us wrong key to the wrong car (parked side by side) and wasted few minutes to inspect wrong vehicles. Dropping the car off was also a hassle as we again have to download and upload luggage to use their shuttle service to the airport. The to top it all we were charged unknown fee AFTER we went back to hometown without any further information. No invoices were given throughout the rental period