Good experience with minimal hassle.

The car was dirty because it was not cleaned before use

The car was not cleaned. There was quite some rubbish (for example old food) in the middle compartment.

Good as usual

Service was great

The car was fine & customer service once we got to the pickup office was good. We waited for around 45 minutes for the shuttle bus to come to pick us up at the airport. I kept calling the number provided but could never get through. On my 4th attempt at calling I finally got to speak to someone who told me that the bus would be there in a few minutes. Even then we waited another 20 minutes before it actually arrived. Drop off was the same. Had to wait at least 30 minutes for a shuttle bus to take us to the airport. I suggest more shuttle buses more regularly.

No complaints with Easyrentcars. Actually I must point out that the couple of occasions I emailed them with queries they came back to me straight away.

Mr Hasan at the counter was very helpful and made whole process as simple and transparent as possible. 5 stars