Réservation Annulée à notre arrivée 30 minutes d'attente minimum Pas de guichet surplace

The female staff responsible for my rental process had an extremely poor attitude. She was impatient and unfriendly. My original order was about 1200, but she added a series of insurances, doubling the price. I tried to get her to remove them several times but failed, and she even tried to rush us out. Eventually, I had to contact customer service; she wouldn't answer the phone either. I communicated with customer service for an hour, and finally, one of her colleagues, a black man, helped to remove the insurances. By then, it was already past 8 PM. She didn't take us to the car; she just threw the keys at us. The car was not the Passat I had originally booked but an Avensis. When I asked her, she said the Passat was more expensive, which was absurd because my rental order clearly stated a Passat at that price. We didn't pursue the issue further as it was too late and we had to get to our hotel. One word: terrible!

Simple procedures, convenient pickup

Insufficient reminders about the terms of service caused some misunderstandings later on.

Charged for insurance even though I said I didn’t need it and now struggling to get it refunded

I love the cars provided with great condition and the time saving process of pick-up and drop-off.