The service attitude is excellent, and responses are very prompt.

No need to queue, they delivered it directly to my hotel

There is no Budget counter inside Chiang Mai Airport. The rental form didn't have an address, so after asking multiple times, we learned we needed to take a taxi to the company to pick up the car. When we arrived, the staff said they had sent someone to pick us up. This arrangement was a bit confusing, but everything else was satisfactory. The car was very new, the air conditioning was excellent, and they even allowed us to extend our return time. Extremely satisfied!

Pickup: The procedures took over 20 minutes as the staff's English was very poor, making communication difficult. Additionally, other staff members were aggressively selling additional insurance. Returning the car: The location was very hard to find, so I had to park nearby and wait for someone from the rental company to drive it. The middle-aged, slightly overweight man who helped claimed there was a scratch on the car, which was already there when I picked it up, and charged me 1500BHT. Due to time constraints, I initially paid him 300 RMB to avoid missing my flight, but later returned to confront him and the staff. The man had not reported the payment to the company, and it was clearly an attempt to pocket the money. After some discussion, the duty manager returned the 300 RMB to me. Tips: Ensure you record the car's condition when picking it up and video any discussions if issues arise. The wait time was very long, there was no upgrade to a better model, UnionPay cards were not accepted, it was not a self-service pickup, there was no Chinese service, it was not available 24/7, there was no free shuttle service, no door-to-door service, not a self-service drop-off, and there was no nearby gas station, plus there were attempts to upsell.

Did not have my preferred Fortuner SUV and supplied Isuzu MUX as similar vehicle - no issues. Counter staff friendly and helpful

Easy booking and browsing platform.