Great service, no complaints

The location at Toronto Airport where the Routes shuttle pick up is was very difficult to find, better signage would have helped. Excellent value for money, the car was beautiful.Excellent customer service from the shuttle driver and the receptionist at Routes.

Easy to use. Good to have it linked to an APP and FB messenger.

I had a fantastic experience here. Very fast service, not the most friendly but I would rather quicker service anyway! The shuttle bus worked very well and ran every 15 minutes, only took 5 mins to get to the terminal. I had a lovely brand new car. Booked economy size (voucher stated Toyota Yaris hatchback or similar) and received a huge Kia Forte sedan! It was great :-) No unexpected extras, would definitely rent here again

There were only 2 people at the counter. They were on the phone constantly so not focused on customers in front of them. There were 2 people in front of me in line and it took at least 45 minutes to be served. Once we drove off the lot the flat tire sensor came on so we had to go back and get a different car. People returning cars had to stand in the same line as checkout.

Got a brand new car from them, pretty happy

Easy to use app, love it

Routes has now served me on 4 occasions in the past year now. Somehow, they keep exceeding my expectations. Vehicle selection is great and the customer service has been excellent. I have to commend their counter service rep. Vivian on going above and beyond.