The car was excellent

Although the shuttle pick-up arrangements were there but pick-up wait times varied due a breakdown of their shuttle bus but a minivan was made available added to ongoing construction delays on 427 and related roads. The staff was very courteous and helpful and made up for the whole delay. I ordered for an intermediate which was provided but they also offered a Jeep instead which I had politely refused. The drop-off experience was also smooth. Once again, all staff members are very supportive and courteous. Full marks to Routes team, we shall use them again.

Seemless booking experience.

la voiture etait tres neuve, magnifique

super service de clientèle specialement le live chat

I am still waiting to be reimbursed for my deposit two weeks later

Like: The whole experience was awesome, friendly, helpful and professional.
Dislike: Nothing to report.