Hassle free experience

Everything went perfectly. Awaiting my deposit back.

It was fine

The car was the right size and drove well. There was a large piece of chewing gum on the passenger side floor and this was not on the defects list. There was a floor mat on the drivers side that was not fitted and moved around and eventually showed a large hole in the sound insulation probably caused by a driver wearing high heels. It would have been better to have repaired the hole. It was not easy to find the drop off location at Gatwick. When we found it a pin code was needed to enter. We had not been given a pin code.

The qeeq site was easy to use. Europcar did not want to see the insurance papers you had provided. They did not want to see my international driving permit which is only a copy of my driving license. Altogether a good experience. Liverpool is not Chester.

Nice staff and easy explanation

Car returned and the lady was totally trusting I myself for fuel ⛽️ fill and car expectations

I chose the cheapest car so it was not strong enough for me but it was brand new with 200 miles so I couldn't have asked for anything better. Very quick pick up/drop off, central location.

Like: The vehicle was great! It was just what we needed for 5 adults with luggage on a week exploring the UK.
Dislike: Picking the vehicle up seemed to take a very long time. Being a warm day, the other 3 adults came into the waiting room with their luggage and the lady doing our paperwork realised they were with us and said she had been going to give us a different (smaller) car but when she saw the others and their luggage, she gave us the car we had booked. I thought this was a little odd - there was a reason we had booked a large vehicle, but we were glad the others came in when they did so we didn't have to come back and do it all again! We had to drop the vehicle back after hours and had been told to drop the key in a certain place in the terminal, however the terminal had also closed and a security guard told us he was to take the key. We haven't heard anything back, so assume the key got back to the right people in the end.