Terrible, avoid gold car at all costs, they scheme to con you out of money at the counter.

The car was fine, it was a VW T-Cross instead of the Audi Q2 I was expecting. It was pretty scuffed up on the exterior, but this was already confirmed by them. The engine was pretty underpowered for the hilly roads in Marbella however. They made an error on calculating my mileage for when I returned the car, which came out to 15 thousand kilometers driven in 5 days! So they sent me an invoice for over 6300 euros in excess kilometers. Obviously I contacted their customer support to dispute this and fix the error but I did not hear back from them for 2 days. I then contacted them by telephone at which points they informed me that the error was already corrected. That was a relief to hear, but then why was I not informed of this correction via email? They will also try to upsell you their insurance package even when you have already purchased full insurance via Qeeq, claiming that only their own insurance is adequate, and if you do not choose it they will pre-charge 1400 euros from your credit card as a security deposit. Pretty ridiculous, but Goldcar is not the only one to do this.

Very unpleasent checkin to collect the car. The person at the counter tried to agressively sell their own insurance. When I mentioned that I already purchesed EasyRentCars Super Insurance, he started to warn me that: - AXA won't cover any damages. - Road Assistance was not possible because no one except their insurance company would be allowed to touch that car, even in case of accident. - I had to pay 2.180 Euro upfront as a franchise aginst possible damages. When I said that I wouldn't have to pay, that it was just a deposit, he said that ok, but it'd be retained for 1 month until release. When I complained about all that misleading information, he said that I was "making a bad start", that any damage would have a charge of minimum 800€, and in case of 2 damages, they would keep the whole deposit of over 2.000€. Of course I didn't buy his kind "warnings", handed my credit card, and left for the car. My surprise came when I found the car, completely new and really well kept... only that it was not my car. I rented a 9 seater car, and there were 2 identical units, blue colored Fiat Talento. But mine was in a poor condition, with damages on the four sides, one of them really considerable. I attach the picture here. I cannot help thinking that he gave me the worst possible unit because I didn't buy their insurance. And now the good part: The staff at the parking were really helpful to report the damages prior I drove the vehicle. And at drop-off, the lady who checked the car was really nice and helpful. It was a pity that the staff at the checkin counter was so rude and ruined what, in the end, could have been a nice experience. By the way, kudos to FIAT for a nice performing van.

Happy with you, guys, everything ran smooth. Only issue was the insurance conflict with Goldcar staff. It makes one to think twice whether to buy insurance from ERC; they are so aggressive that I think I am better off purchasing their insurance and avoid problems.

Was told there were no petrol cars available and I would have to pay en extra €70 for a diesel (despite later reading in their own T&C's that there should be no charge in this case). Fortunately while I argued a petrol car was found.

Car was spot on. Staff at the counter was friendly, helpful and quick. Car was a bit scratched but other than that it was good condition. Overall I'm very satisfield with the service :)

Car was spot on. Staff at the counter was friendly, helpful and quick. Car was a bit scratched but other than that it was good condition. Overall I'm very satisfield with the service :)