Overall a decent experience. The car served my needs. The thing I hated the most was that I had to pay a Security Deposit when I arrived, after I had already paid for the rental before I got there, and I also purchased the extra car insurance. I did not think that was fair. Plus that extra step cuts into the waiting time which was too long as well.
“TERRIBLE- I REALLY THINK WE SHOULD RECIEVE A BIG DISCOUNT BECAUSE OF HOW WE WERE TREATED”
About FOX RENT A CAR:7.0/10
RENTING THE CAR AT THE COUNTER WAS A NIGHTMARE. WE SPENT ONE HOUR AND 30 MINUTES . ALL OF US IN LINE WERE MAD AND UPSET . THERE IS NO EXCUSE FOR WHAT HAPPENED TO US . FOX COULD FIX THIS EASILY , BUT HAS CHOOSEN NOT TO DO SO . THE LAST TIME I RENTED FROM FOX IT WAS THE SAME .
There was no line at the car rental and about 4 people on staff so we were helped right away. They tried to up-sell us on about 5 different things. One of which is insurance and they tell you that if you don't go with their insurance and the car ends up in the shop they will charge you the daily rent fee for as long as they can't rent the car. Maybe this is typical but I have never had a company tell me that so I would probably look around for a different company the next time that doesn't have this policy. The car itself had been cleaned but hadn't been given as much care as we are used to with rentals.
Customer service was horrible. Maybe the lady was having a bad day. The car was NOT what i had reserved and i was not told during booking. I found out when i went down to pick up the car and she didnt even bother to point out when giving me the papers. I was very disappointed cause I specifically wanted that car. To make matters worse, they overcharged fuel usage days after returning the car. It should've been about 10 dollars less.
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Good but improvements can be made.
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