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Search for ACE Rental Cars Car Rentals in Melbourne

Great, after initial problems picking up the car.

Reviewed: Thu, Aug 22, 2019
About ACE Rental Cars: 8.3 /10
The first car offered was a larger one than we booked- we asked to change to the car we booked (Toyota Corolla hatch). A Hyundai 30 was offered, which we accepted. However there were some technical problems with the car and the service officer had to find another one. 3 cars and more than 1 hour from arriving at the pick up point. The customer service was fine, it appears there may be a quality assurance problem. The drop off went extremely well. All customer service staff were very polite and helpful.
About QEEQ: 8.0 /10
Toyota Corolla Hatchback image
ACE Rental Cars
Melbourne Airport(MEL)
Melbourne
Australia
Economy | Toyota Corolla Hatchback or similar

Relevant Reviews on ACE Rental Cars Melbourne Airport

Leona Sherwood

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ACE Rental Cars
Melbourne Airport(MEL)
Melbourne
Australia
Reviewed: Sat, Aug 4, 2018
About ACE Rental Cars: 2.0 /10

Nicholas Anthony

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ACE Rental Cars
Melbourne Airport(MEL)
Melbourne
Australia
Reviewed: Tue, May 7, 2019
About ACE Rental Cars: 10.0 /10
The pickup and drop-off points are a bit far from the airport. The shuttle bus is quite timely though.

M.Rowe

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Compact | Toyota Corolla Hatchback or similar
ACE Rental Cars
Melbourne Airport(MEL)
Melbourne
Australia
Reviewed: Sat, Mar 28, 2020
“Experience was satisfactory apart from lack of refund.”
About ACE Rental Cars: 7.3 /10
Car was very good.Ace staff were helpful. However their depots are not easy to find and quite some distance from the airport. The car was returned 5 days early because of the Corona virus and Ace was unable to provide a refund for unused days.
About QEEQ: 8.0 /10
We have not received a refund for the 5 days that the car was not used. We head no option but to return early as we had been advised to fly home to New Zealand. Could you please look into this!

N.Davison

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Economy | Toyota Corolla Hatchback or similar
ACE Rental Cars
Melbourne Airport(MEL)
Melbourne
Australia
Reviewed: Wed, Oct 9, 2019
“Not easy”
About ACE Rental Cars: 6.7 /10
No one at the Melbourne office answers the phone and I had to ring Singapore to get a message across that my flight was delayed I had no idea if the buses were still running. Not good service

Hotelier

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Intermediate | Toyota Corolla or similar
ACE Rental Cars
Melbourne Airport(MEL)
Melbourne
Australia
Reviewed: Tue, Jul 30, 2019
“Battery was dead & had to wait for help from Ace car rentals as it was 3KM’s from the drop off stati”
About ACE Rental Cars: 6.3 /10
Car was not cleaned properly & figured battery was flat after filling Fuel 2 km’s Before drop off station. Almost missed the flight but Katie from the counters saved the day for them. While the guy Albert refused to take me to the airport Katie did. Kudo’s to her & she dropped me 3 minutes before bag drop closed off. Waiting & being able to get in touch was an absolute stress ..
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