Good car in good condition, beware of the insurance on easyrentcars website... Better to pay at coun

Not bad.

Why weren't the fees explained in advance? The price didn't match the prepaid order and there was no explanation.

Encountered two issues: 1. I booked a sedan, but was first given a hatchback KIA when picking up the car. I raised my concern and showed the staff the picture of my booking. Initially, they insisted it was the same, but I disagreed. Eventually, they gave me the sedan KIA. I double-checked the price to make sure it was the same before using it. The back seat space was entirely different; how could it be the same model? 2. When returning the car, as soon as I went upstairs, I received a charge of 46 CAD on my credit card. I was puzzled because the car was in good condition, the tank was full, and there were no toll roads involved. Fortunately, I hadn't gone far; I went back to the counter to inquire. After some time on the computer, the staff explained that there was a system issue and they didn't know why it happened. They eventually reversed the charge, and I was relieved I hadn't left yet. Otherwise, a phone call might not have resolved this.

The service is efficient and responsible. The vehicle is very new and we are satisfied.

The rental cars are relatively new. This time I rented a Nissan SUV with just over 2000 kilometers. The vehicle was in great condition.