Very convenient, no upselling of additional charges, and the return process involved only checking the fuel and exterior, very quick. However, the service was not very enthusiastic.

Didn't get the reserved car twice, but the vehicle condition was okay, still quite good

The car pickup process was simple and fast. The car was in good condition, making our road trip very enjoyable.

Infuriating experience at the Alamo rental point in Toronto Airport: My booking stated a pickup time of 5:00 PM (17:00), but my flight arrived early, so I picked up the car 45 minutes earlier (4:15 PM). The staff did not inform me about any additional charges and processed it as an extra day's rental, charging me for a whole additional day. I am extremely displeased with this unprofessional behavior. Let this be a lesson learned.

The staff were so nice that they upgraded our car.

User friendly platform even though the prices are not impressively competitive.