Downgraded with no reason

The stuff did everything they could to sell me the full insurance. The only way to not getting full insurance was blocking 2.600€ of my card!!!!!

I had to purchase insurance because the deposit was too high (over 3000€)...so I paid double the price of the rent :/

Price droped, I saved 17€

The location is hard to find as it is hidden at tithe back of a large building housing two car dealerships and a gym in addition to the rental place. I waited 2hrs 43 mins for vehicle pick up. There were only 4 bookings/groups of people in front of me. No cars came in during this period (ie I appears the delay was all office/admin related). We were all standing outside the office in the open. There were 3 seats (tho I was able to sit on my suitcase). No water. No coffee. No A/C. The staff did not make eye contact once so it felt like we were invisible. The folk in front of me had travelled from Italy; those behind from Australia and we had travelled all night from Canada. One group had a newborn. When I asked if I could drop off a touch later than scheduled as I was getting the car late the service staff were INCREDIBLY rude. I did not speak again (except if asked a question or addressed) for fear of some form of retribution. The car I received was badly damaged with scratches and dents everywhere but the service lady marked them down collectively as “one area of damage”. The form she marked onto appeared too vague. When I asked for a copy she said “photograph if you want”. I photographed the damage itself. (Fortunately the gent at the drop off time was pleasant and I did not need the photos). The drop off fortunately was not a bad experience.

The car was old and in poor condition. The Full/Full agreement was not honoured even though i was able to produce the paperwork. On pick up the counter staff were abrupt and unhelpful. The car had several dings and dents that were not recorded which is not good. There was no Air conditioning in the car. On drop off they were such more helpful but it did take a long time

Like: Good car and price
Dislike: I was charged 25€ late pickup (after 20:00) but to be fair we were late due to French air traffic control