The car was fine it was as described. The problem was there was over an hours wait at Green Motion in picking up the car. The staff were apologetic but we have never waited this long to pick up a rental car before. Talking to other customers it seems this not unusual. Sorry , Cant recommend them to anyone else for this reason. They need to get more staff.
Ordered a transit van but given a Toyota Proace - significantly smaller and almost not fit for the purpose I hired for.
Counter agent demanded I fill out a positive review of his service before giving me the van keys… only then to give me keys for a significantly smaller van than I ordered. Not impressed.
“Easy to book and rent a car but read all the small print so you don’t get caught out.”
About GREEN MOTION:8.3/10
Car was excellent and though small was ideal for 2 people. Long wait at pickup for an hour because of long queue. Several people arrived at the same time.
About QEEQ:10.0/10
Easy to book, good price and got a discount online with the app. Clear information given so we didn’t have to buy extras.
“Cheating customers, Green Motion Edinburgh, horribe rental experience.”
About GREEN MOTION:2.0/10
Below is the summay of my recent car rental experience with Green Motion Edinburgh Airport. I was cheated by their staff from picking up till returing. I seek your investigation of their unethical behaviours.
1. I was forced to purchase zero excess when collecting my car. The reason is I cannot provide a credit card with pin. But after the zero excess purchase with them, then my credit without pin can be used for the 200 pounds deposit.
2. after purchase of zero excess, the staff at collection counter told me all the damages will be covered, no need to take photo of the car when collecting and returning the car. He even suggest me to cancel my 3rd party insurance with AXA.
3. When retuning the car, the manager told me the zero excess purchased with green motion is no longer valid and deducted over 1000 pounds from my credit card instantly despite that i refused to pay. His reasons are that i failed to report the scratch/dent on the door within 2hrs, which I did not even notice before returning the car. 2nd reason is the zero excess only covers 1st accident, which i was never aware of. I feel being cheated by the edinburgh airport staff at both the collection and return counters.
4. I had a flat tyre during my journey in the middle of nowhere and the car cannot move. i called the green motion emergency breakdown number 10 times and never connect through. the emergency number does not work! even during weekday day time! i was so desperate and it wasted my whole day to fix the car.
In total, this is the worst car rental experience in my life.
About QEEQ:8.0/10
booking platform is excellent and customer service is great. I just hope that easyrentcars could let users see others' review about the car rental companies, which could prevent the customers from falling into unethical company's tricks, like Green Motion.
They do everything they can to get more money from you.
About QEEQ:8.0/10
Stop using companies that up-sell.
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