Great experience but ask the right questions and check the small print. As with all life!!!

Great to deal with, very helpful

We booked a Mercedes Vito but were given a Fiat. Later, we upgraded to an automatic Volkswagen Transporter for 7 people. The rental company demanded an exorbitant upgrade fee of 2000 pounds (an extra 190 pounds per day!) which was even more expensive than other companies' rental fees for a 9-seater automatic at the same time! However, since we had already paid for the manual car, we had to upgrade with them... The vehicle already had several scratches, but they weren't all recorded on the inspection sheet. When returning the car, the company charged us an additional 450 pounds for a minor scratch on the roof. It feels like this company exploits customers to claim insurance. Will never use this company again!

I booked a Passat on the website, but upon arrival, they said they didn't have that model and only had a Citroen C5 (not sure if I remember correctly) of a similar size. This should be promptly communicated by email after the order is confirmed.

Hard to find- we went to wrong car hire place (due to looking for easy rent) Felt very pressured to buy expensive insurance and ultimately felt ripped off. Won’t use again

Counter staff not very polite, very inconvenient site miles away from T5, Hoppa bus to get to green motion was very expensive.