The car was not in great condition, there were a number of bumps, dints and scratches on the outside

My family are standing on the bus shelter for about 45 minutes. The company did not have a vehicle big enough to take the two adults and four small children. After waiting to get the car I was told I had to have insurance otherwise I was not going to get a car. I have hired cars from all around the world this is not the case. I explained I had an insurance policy that didn’t seem to matter despite showing him my certificate. The car had a great big dent in the side of it. Fortunately I took photos of the car before I collected it. The representative Aaron told me it doesn’t matter because I have insurance. I explained to him the dent already. He was not interested as I had insurance. There was one member of staff trying to run a business give lifts and answer the telephone. Absolutely terrible.

The counter staff member was incredibly insistent on trying to get you to pay for more cover even if you’re already covered. Don’t give in or be fooled into thinking you need it.

Booking through easyrent was very straight forward and informative on your booking, would definitely use again

I was given another car as the Ford Fiesta was in an accident. It would have been helpful to have a manual. It was not made clear that I could bring back the tank empty as I had paid £65.00 upfront. I brought the car back about 90% full but wasn’t offered a refund - just a shrug of the shoulders. Perhaps a cold drinks or tea and coffee machine.

Car was smelly and floors were really dirty.

They did not provide the same model as we booked, the car is small and not space after put all baggage, the child car seat is dirty and poor. They just said NO car, if we don't like we should ask Easyrentcars.