Very bad.

Great to deal with, very helpful

If you didn't purchase full insurance from the store, you'll likely be blamed for tire and glass issues when returning the car. When picking up the car, its condition was mediocre with many scratches. I took photos for a long time but didn't get clear pictures of the glass and tires, and was ultimately forced to accept the claim of damage when returning the car.

Queued for nearly half an hour. They strongly pushed insurance on us. Since it was our first time driving in the UK, we were a bit worried, so we ended up paying more than three times the price for it... Later, we realized it was completely unnecessary, as UK drivers are very courteous. Just be careful and you really don't need the insurance.

bad people

Hard to find bus to go to rental place, would of been nice to be told it was a hotel hoppa bus we needed.