Good service and a great car

Returned the car just yesterday, so not sure if there will be any issues later. However, for now, the service attitude seems quite good. At the airport, you might need to wait for the shuttle for 1-30 minutes since there's just one vehicle for transfers. If the shuttle has just left, you’ll need to wait. We waited for 15 minutes this time. The same applies when returning to the airport. We used an Australian driver’s license and didn’t need to use a credit card to pick up the car.

If you miss the pickup time, the store won't contact you. My flight was delayed and the store closed for the day at 5 PM without reaching out for a late pickup option. This left me stranded at the airport and I had to take a taxi and return the next day. Even the next day, they didn't contact me to confirm any details. The car I received was not very clean inside, and some interior parts were damaged, so I had to take photos to avoid future charges. The most disappointing part was that I forgot two down jackets in the car, and after returning the car, the cleaning staff took them and didn't admit it. They were a boss and a dotti down jacket. This company is cheaper compared to others, but since it's not located at the airport, it's inconvenient for pickup and drop-off. Nowadays, there are all kinds of people in Australia, and their behavior varies greatly.

The car was generally well presented. I did however find some damage to the front bumper that had been sprayed over but washed off. In fairness I mentioned this and they accepted it and promised to repair it properly

Worked well, communication good

very nice and helpful staff at pick up, the car was great. only problem I had is with drop off. I wanted to change the drop off location from the airport to downtown and customer service didn't agree arguing that the car was already booked for another ride from the airport the same day. this is a 30 minutes drive from one branch to another, I'm sure they could have find a way to solve it if they wanted.

I had to cancel another booking I had and change to this one, and it was smooth and easy.

Instructions at Melbourne airport for pick up needs to be updated. I called apex and was directed with much ease. Car was great and staff very friendly.

Everything great and I will use them again