Good service.

Budget rental was really impressive! First, at pick-up: They initially didn't have the Tahoe model we booked, so they provided another SUV of the same class. When we saw a Tahoe in the garage, we asked the staff and they patiently helped us switch to the preferred model. During the rental period: Unfortunately, our car window was broken in San Francisco (no items were lost). We immediately contacted Budget customer service, and within 10 minutes they helped us with the registration and guided us on how to switch cars. That evening, we went to San Francisco airport and exchanged for another Tahoe. The process was quick and convenient. Since the insurance covered everything, there were no extra costs.

The rental company's service efficiency is very high. The car model was the same as what we booked, the car was relatively new, and the fuel consumption was low. Especially when returning the car, the inspection was completed in just 2 minutes, demonstrating impressive efficiency. Very satisfied.

Very nice vehicle. Convertable mini beetle that was comfortable and great to drive. Pick up and drop off was a breeze.

Very easy to book and provide the best prices by far.

Long wait during pickup, in spite of the fact that I was covered by recommended full insurance including road side assistance during online reservation, I was insisted to take additional road side assistance during the pick up causing an additional expense of US$44 per week.