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Search for Enterprise Car Rentals in Kiel

Horrendous Experience with Enterprise

Reviewed: Tue, Jul 23, 2019
About Enterprise: 2.0 /10
We had a nightmare experience that is still ongoing - it totally ruined our vacation. We twice had to change cars due to 1 faulty car and 1 Mitsubishi recall - costing us two days of vacation circling back to Germany to change. Then after the second vehicle switch, we were charged 950 Euros (the full deposit) without explanation (bar one email to us addressed to a wrong email address). After many phone calls, being on hold for long periods and promises of calls back from Enterprise, we discovered that Enterprise at Nuremburg Airport (where we changed the second car) had 'discovered' damage after we returned the vehicle. Originally when we arrived they had thoroughly checked the car and exchanged telling us everything was OK, there was no damage. They just charged us without a discussion. Now they told us to email our complaint and we have had no response since we contacted them on 11th July. We feel scammed.
About QEEQ: 10.0 /10
This part went fine and smooth - we were happy with the booking process.
Ford Kuga image
Enterprise
Kiel
Germany
Compact SUV | Ford Kuga or similar

Relevant Reviews on Enterprise in Germany

Elijah Belloc

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Enterprise
Dusseldorf Airport(DUS)
Dusseldorf
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Reviewed: Mon, Jan 29, 2024
About Enterprise: 8.0 /10
No notable service, but at least it wasn't crowded.
About QEEQ: 8.0 /10

Steven Bush

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Reviewed: Mon, Jun 17, 2024
About Enterprise: 10.0 /10
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Mabel Fielding

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Enterprise
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Reviewed: Thu, Oct 29, 2015
About Enterprise: 10.0 /10
The service is okay, but sometimes there are no cars available when picking up, even after making a reservation online. The store often doesn't want to take responsibility for the renter's losses caused by the breach, and claiming compensation is quite troublesome.
About QEEQ: 10.0 /10

Danny Maron

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Economy | Opel Corsa or similar
Enterprise
Berlin Brandenburg Airport(BER)
Berlin
Germany
Reviewed: Wed, Sep 14, 2022
“Something went wrong whit the navigator screen”
About Enterprise: 9.0 /10
When do I get back my deposit to Enterprise?
About QEEQ: 10.0 /10
You should help mor about insurance

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Economy | Opel Corsa 2 Doors or similar
Enterprise
Wuppertal
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Reviewed: Mon, Aug 3, 2020
“smooth and fast rental with upgrade”
About Enterprise: 8.0 /10
easy to find and was upgraded, smooth service
About QEEQ: 8.0 /10
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