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Search for Enterprise Car Rentals in Kiel

Horrendous Experience with Enterprise

Reviewed: Tue, Jul 23, 2019
About Enterprise: 2.0 /10
We had a nightmare experience that is still ongoing - it totally ruined our vacation. We twice had to change cars due to 1 faulty car and 1 Mitsubishi recall - costing us two days of vacation circling back to Germany to change. Then after the second vehicle switch, we were charged 950 Euros (the full deposit) without explanation (bar one email to us addressed to a wrong email address). After many phone calls, being on hold for long periods and promises of calls back from Enterprise, we discovered that Enterprise at Nuremburg Airport (where we changed the second car) had 'discovered' damage after we returned the vehicle. Originally when we arrived they had thoroughly checked the car and exchanged telling us everything was OK, there was no damage. They just charged us without a discussion. Now they told us to email our complaint and we have had no response since we contacted them on 11th July. We feel scammed.
About QEEQ: 10.0 /10
This part went fine and smooth - we were happy with the booking process.
Ford Kuga image
Enterprise
Kiel
Germany
Compact SUV | Ford Kuga or similar

Relevant Reviews on Enterprise in Germany

Cedric Flynn

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Enterprise
Munich Airport(MUC)
Munich
Germany
Reviewed: Fri, May 12, 2017
About Enterprise: 10.0 /10
The car pickup process was quick and simple. Upon our arrival, everything was prepared; our rental documents and car keys were already in an envelope. This truly reflects the efficiency of the Germans.
About QEEQ: 10.0 /10

Regina Green

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Enterprise
Frankfurt Airport(FRA)
Frankfurt
Germany
Reviewed: Sat, May 30, 2015
About Enterprise: 8.0 /10
Great. The reserved manual Golf model was unavailable, and we got a free upgrade to an automatic. The rental company's service attitude was good, the car was in great condition, and we were very satisfied. However, the return signs were not very conspicuous, making it easy to take the wrong route.
About QEEQ: 10.0 /10

Dean Humphr(e)y

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Enterprise
Munich Airport(MUC)
Munich
Germany
Reviewed: Fri, Jul 24, 2015
About Enterprise: 10.0 /10
The car rental store is located in the airport terminal, which is very convenient. The car is in great condition, almost like new, and the service attitude is excellent, very considerate.
About QEEQ: 10.0 /10

Virgil Ted

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Enterprise
Munich Airport(MUC)
Munich
Germany
Reviewed: Mon, Aug 24, 2015
About Enterprise: 6.0 /10

D.Flavell

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Compact | Volkswagen Golf or similar
Enterprise
Frankfurt Airport(FRA)
Frankfurt
Germany
Reviewed: Tue, Jan 21, 2020
“Excellent throughout”
About Enterprise: 9.7 /10
The car was exactly what we asked for. Very clean and new. Very good service at the counter. Easy to find right by arrivals at Frankfurt airport.
About QEEQ: 10.0 /10
straight forward and good value. Will definitely use again.

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