The wait to pick up the car at the airport was over 90mins which is excessive.

France

Reviewed: Mon, Jul 22, 2019

About ACE: 8.3 /10

The wait on arrival was excessive, I don't expect to wait over 90 mins in a queue for a pre-booked car. The woman at the drop off was rude and unhelpful when I asked about the excess I had but on my card. ACE would not accept American express for the final payment or the excess ( I had a separate insurance for this) and I had to put it on my debit card which cost me money and I have to wait 8 days to get it back but that was difficult to find out as they told me it would be sorted out when I returned and then they were rude at the drop off when I asked about it and I had to go back into the terminal desk. There was a queue and I had to get a flight but the girl just said I had to wait till they pay it back.

About QEEQ: 8.0 /10

The booking platform was fine

ACE

Bordeaux Airport(BOD)

Bordeaux

France

Mini | Opel Adam or similar

1 days rental

Relevant Reviews on ACE Bordeaux-Merignac Airport

C.Richards

France

1 days rental

Compact | Opel Astra or similar

ACE

Bordeaux Airport(BOD)

Bordeaux

France

Reviewed: Sun, Jul 7, 2019

“Appalling, 2.5 hours at the desk and no one would let me have a car for the price I booked”

About ACE: 2.0 /10

Don’t know as couldn’t get one unless I paid 5 times the on-line price

E.USSEGLIO

France

1 days rental

Economy | Volkswagen Polo or similar

ACE

Bordeaux Airport(BOD)

Bordeaux

France

Reviewed: Wed, Jul 3, 2019

“Je ne re louerai certainement pas une voiture sur ce site.”

About ACE: 6.7 /10

Le retrait de la voiture a été horriblement long (plus d’une heure à faire la queue et au guichet). Le tarif paye sur internet était le plus compétitif mais une fois l’option super assurance et pas besoin d’etat Des lieux de retrait et de retour le tarif est nettement moins compétitif du fait de l’attente.

France

1 days rental

Compact | Opel Astra or similar

ACE

Bordeaux Airport(BOD)

Bordeaux

France

Reviewed: Tue, Jun 11, 2019

“Pressured into taking out full insurance”

About ACE: 5.7 /10

It wasn't ACE but Goldcar. I felt like i was made to take out full insurance. There were dents around the car and the number plate looked like it has been badly damaged. It was not a pleasant experience. I will be using a proper hire car firm in future like Hertz.

V.Lee

France

1 days rental

Economy | Volkswagen Polo or similar

ACE

Bordeaux Airport(BOD)

Bordeaux

France

Reviewed: Sat, Jun 8, 2019

“the car was fine but very small Engine for a five seater family car. 1.2L struggled with motorways”

About ACE: 7.3 /10

Getting the car seemed to take forever and with 3 small hungry children it was a added stress.there was some some hidden charges and fined if you didn’t bring the car back with a full tank or committed an offence that weren’t stipulated before the hire.

About QEEQ: 8.0 /10

Booking was easy.