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Search for ACE Car Rentals in Bordeaux

The wait to pick up the car at the airport was over 90mins which is excessive.

Reviewed: Mon, Jul 22, 2019
About ACE: 8.3 /10
The wait on arrival was excessive, I don't expect to wait over 90 mins in a queue for a pre-booked car. The woman at the drop off was rude and unhelpful when I asked about the excess I had but on my card. ACE would not accept American express for the final payment or the excess ( I had a separate insurance for this) and I had to put it on my debit card which cost me money and I have to wait 8 days to get it back but that was difficult to find out as they told me it would be sorted out when I returned and then they were rude at the drop off when I asked about it and I had to go back into the terminal desk. There was a queue and I had to get a flight but the girl just said I had to wait till they pay it back.
About QEEQ: 8.0 /10
The booking platform was fine
Opel Adam image
ACE
Bordeaux Airport(BOD)
Bordeaux
France
Mini | Opel Adam or similar

Relevant Reviews on ACE Bordeaux-Merignac Airport

S.Bos

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Compact | Opel Astra or similar
ACE
Bordeaux Airport(BOD)
Bordeaux
France
Reviewed: Tue, Nov 26, 2019
“Great value for money”
About ACE: 8.0 /10
Very annoying up-selling of insurances and other services by Gold Car staff at Bordeaux airport.
About QEEQ: 10.0 /10

S.Bow

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Economy | Volkswagen Polo or similar
ACE
Bordeaux Airport(BOD)
Bordeaux
France
Reviewed: Wed, Jul 17, 2019
“Not great”
About ACE: 4.7 /10
Over 40 minute wait to be seen at the counter. Aggressive selling techniques even after explaining I had already brought insurance. Wanted to charge me a extra €200 for their insurance. Scare tactics when I refused. Car was cleaned on the outside. Filthy windows. Nobody to check the car over with.
About QEEQ: 10.0 /10
Website was easy to navigate. Good price.

R.Bott

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Economy | Volkswagen Polo or similar
ACE
Bordeaux Airport(BOD)
Bordeaux
France
Reviewed: Fri, Jul 5, 2019
“Would recommend.”
About ACE: 9.3 /10
We have used several times. Due to this and our yearly car hire excess insurance, we no longer get the hard sell for own car rentals unnecessary insurance which we have found stressful with other companies. The car was very clean and in excellent condition.
About QEEQ: 10.0 /10
Price drop protector was really good - we did pay less than initial booking price. Would definitely use again.

cvs

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Economy | Volkswagen Polo or similar
ACE
Bordeaux Airport(BOD)
Bordeaux
France
Reviewed: Wed, Jun 5, 2019
About ACE: 4.7 /10
The car was very beat up and the guy handing over the keys said he didnt cxare what state it was brought back in. The car stunk of spilt alcohol and there was a hole in the front divers carpet. It drove okay although there was no radio reception. Later found that the aerial had been broken off. Next day with my wheels turned outwards I realised the two front tyres were badly worn and probably illegal. I looked in the boot for the spare, but there was none. I could not find any details on the booking paperwork for a number to phone. Very disappointed, the rental was not cheap but I was given a third rate /unroad worthy car
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M.Matthews

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Compact | Opel Astra or similar
ACE
Bordeaux Airport(BOD)
Bordeaux
France
Reviewed: Sat, Jun 1, 2019
“Admin heavy”
About ACE: 7.0 /10
Pick up takes too bloody long!!!!!! Too lo g winded process.
About QEEQ: 8.0 /10
Could have mentioned at time of booking that Ace is at the Goldcar desk

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