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Live chat Email us Service Code: 3596863034
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The wait to pick up the car at the airport was over 90mins which is excessive.

Reviewed: Mon, Jul 22, 2019
About ACE: 8.3 /10
The wait on arrival was excessive, I don't expect to wait over 90 mins in a queue for a pre-booked car. The woman at the drop off was rude and unhelpful when I asked about the excess I had but on my card. ACE would not accept American express for the final payment or the excess ( I had a separate insurance for this) and I had to put it on my debit card which cost me money and I have to wait 8 days to get it back but that was difficult to find out as they told me it would be sorted out when I returned and then they were rude at the drop off when I asked about it and I had to go back into the terminal desk. There was a queue and I had to get a flight but the girl just said I had to wait till they pay it back.
About QEEQ: 8.0 /10
The booking platform was fine
Mini | Opel Adam or similar

Relevant Reviews on ACE Bordeaux-Merignac Airport

J

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Economy | Volkswagen Polo or similar
Reviewed: Sat, Aug 17, 2019
About ACE: 8.7 /10
We got an upgrade car as no cars in the category which we ordered were available. Nice car, friendly staff but no spare wheel in car or water in screen wiper tank. Otherwise great.
About QEEQ: 10.0 /10

S.Steenackers

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Economy | Volkswagen Polo or similar
Reviewed: Tue, Jul 23, 2019
“Vreselijk niets is duidelijk”
About ACE: 5.3 /10
Onduidelijk

H.Freestone

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Economy | Volkswagen Polo or similar
Reviewed: Mon, Jul 22, 2019
“Good car & service”
About ACE: 8.0 /10
Online this company seemed the cheapest but I could only pay a £17 holding deposit for the car. When I completed the booking in Bordeaux the actual cost was equivalent to the other hire companies. The staff were nice & the pick up was in terminal and the car was clean and new.
About QEEQ: 8.0 /10

S.Bow

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Economy | Volkswagen Polo or similar
Reviewed: Wed, Jul 17, 2019
“Not great”
About ACE: 4.7 /10
Over 40 minute wait to be seen at the counter. Aggressive selling techniques even after explaining I had already brought insurance. Wanted to charge me a extra €200 for their insurance. Scare tactics when I refused. Car was cleaned on the outside. Filthy windows. Nobody to check the car over with.
About QEEQ: 10.0 /10
Website was easy to navigate. Good price.

P.Antrobus

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Economy | Volkswagen Polo or similar
Reviewed: Wed, Jun 5, 2019
About ACE: 7.0 /10
No issues with the car however despite already requesting on two occassions I'm still awaiting a copy of my return paperwork and deposit. I took the opportunity to inspect the car thoroughly along with the car hire company representative present and it was confirmed that no damage was observed. The paperwork was completed on an ipad at 20:30hrs on Sunday 2nd June and I signed and confirmed my email. I was then notified by the attendant I would receive a copy confirming the car had been returned in an acceptable condition. Disappointingly I have yet to receive a copy of the signed paperwork. The attendant also informed me it would take 7 days to return the deposit to my credit card. I emailed Easyrent and they have sent an emil to the car hire company but I'm still waiting.
About QEEQ: 8.0 /10

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