awful

Long wait as computer system down. Staff were very pleasant.

We got an upgrade car as no cars in the category which we ordered were available. Nice car, friendly staff but no spare wheel in car or water in screen wiper tank. Otherwise great.

Waited over an hour to pick up the car. When we got to the desk there were 5 customer service people on duty but one by one they left leaving only one person to deal with the last three customers. They clearly don't care.

Counter staff helpful - getting the car and dropping off too slow due to lack of staff

Platform ok - didn’t get a price drop

The collection desk was much improved from the previous occasions and there was not too much up selling and threatening by hard selling the extra insurance for damages. I have already bought my own annual insurance for this at a fraction of the price charged by Easy cars and others. The car was ready but a bit frustrated that I had to get marks added that were not shown - makes me suspicious. Also marks of the inside was 'not included' which didnt sound right . The gent at the handover was top class and very helpful - a credit.

Didnt use