The car pick up was very straightforward with little or no ‘sales pitch’ for added insurance etc which was good however I did feel there was little or no information given regarding condition of car, road tolls etc which I would have liked.

QEEQ were excellent from the off.. The on line booking was simple and straightforward and the 1$Us deposit was very welcomed. We paid for the car the day before the pick up and were advised the cost had dropped by over £40 ( presumably exchange rate difference) which was a nice bonus and the refund was in my account 3 days after we returned the car. Also we booked a 4 door saloon and were given a mediumSUV

The time we had to queue was nearly the time we spent flying from Atlanta to Mco ! But the counter staff was excellent and accommodated us very well we all aspects of pick-up. No complaints.

they charged me for several extra packages that I didn't request or sign for, and when I escalated after car return, they started returning piece by piece those extra fees

After queuing for over 2 hours at MCO airport waiting to collect a car, whilst my 3 children and 2 elderly relatives waited, I decided to cut my losses and get a taxi to our holiday rental - we got into the property after 10pm having landed at MCO before 6pm. I then had to return to MCO the following day (another taxi fare incurred) to pick up the rental car I'd pre-paid for. Now I was told that no large 7 seat SUVs were available and they managed to find a small 7 seat SUV, though still at the same price. This experience has put me off using Budget again.