Very smooth and price is good.

I booked a Passat because I was traveling with a family of four with quite a bit of luggage. The Passat has good passenger and trunk space, which suited our needs. However, when I arrived at the rental office, they gave me a Volkswagen T-Roc, which is much smaller. The Passat is 4.8 meters long, while the T-Roc is only 4.3 meters. They claimed it was the same category, but the passenger space and trunk size were significantly smaller. The T-Roc is essentially a raised Golf, and I couldn’t even fit my luggage. The cabin space was tight, making long-distance travel very uncomfortable. I was completely stunned—I couldn’t even take the car because my luggage wouldn’t fit. I argued with them for over ten minutes, during which they provided some alternative options, like an Audi A5 or A7, but only if I paid extra. This felt completely unreasonable. I’ve rented cars overseas dozens of times and have experienced free upgrades but never a downgrade like this. After insisting for over ten minutes that they solve the issue, they finally relented and gave me a Volkswagen Tiguan. It was barely sufficient to fit my luggage, so I reluctantly accepted it. Back in July, I rented an Audi A3 in the Netherlands and received a Kia Ceed instead—also from Alamo. I let it slide because it was adequate. However, during this European trip, Alamo disappointed me twice. This rental company is incredibly unreliable—there’s a huge gap between the car you reserve and the car you actually get, and they don’t even match the same category. I strongly suspect they exploit language barriers to take advantage of Chinese customers. I highly recommend avoiding Alamo; they're extremely untrustworthy.

Consistently excellent

The service was excellent.

When picking up the car, many things were not communicated clearly, and there were issues contacting the rental company. We picked up the car at Frankfurt Airport and were told we had to pay even though we had already paid in full in our home country. The representative said they couldn't find the payment on the system. After calling the rental company and sending some pictures, the issue was resolved. They mentioned a fee of five euros per day for additional drivers and a cross-border fee, which was acceptable. However, when returning the car, they said the payment was incomplete. Besides the additional driver and cross-border fees, there was a 21% tax, totaling 389 euros. After contacting the rental company again, we finally paid 329 euros. This process was quite unreliable, even if the rental price was relatively cheap. Can't the rental company standardize their operational procedures?

when we got to the Alamo desk, she told us that there are no car for 7 people she offered to give us a car for 9 but we didn't need a car this big but we had to take it, and we paid 250€ deposit, they didn't give us the deposit back till now. Also when we went to give the car back we went to the address they gave us, we waited almost for half an hour and then they called us and informed us we should be in another place , we went there , we gave back the car , they checked it outisde and inside and they said everything is fine. next day I notice they took 1250€ from my credit card and when we calles them they calimed that we had a car accident with the car although we did not and they checked it. and till now I still didn't get my 250€ back from them.