Very good, the pickup process was smooth and fully digital. All documents, including photos taken during pickup and drop-off, were sent via email, making them easy to access.

The car rental company was excellent, providing attentive service. They upgraded our vehicle because we didn't have enough space for our luggage.

The car model was different from what was booked, and the trunk couldn't fit two large suitcases. There was no assistance or simple map provided from the service window to the pick-up point; they just gave verbal instructions in English. Luckily, I speak English, but it still took some time to find it as there were no signs for the company along the way or at the parking garage. When we returned the car, we were told that the deposit pre-authorization was mistakenly charged as a direct payment and that it would be refunded after a week.

Picking up the car in Izmir was quite convenient, just a few minutes' walk. For returning the car in Urgup, I paid extra to have it picked up at the hotel, saving me a trip.

Great and very helpful staff

Happy with the rental experience