QEEQ's service is excellent, but the car rental company is quite unreliable. When I arrived at the pickup location, they told me they would replace the SUV I reserved with a sedan. I refused, explaining that I needed an SUV for my trip to Yellowstone National Park. I had previously canceled a lower-priced sedan reservation and specifically rebooked an SUV. After much back-and-forth, the staff, who were not very knowledgeable, took an hour to process the paperwork. As I went to collect the car, I saw the vehicle I'd reserved being driven away by someone else. Back at the service desk, they offered me a Jeep instead, which I declined, insisting on the Japanese SUV I had booked. After another 20 minutes, they finally gave me the correct car, which delayed my schedule by an hour and a half. QEEQ's customer service was very professional; I gave a positive review because their support team was always available and helped me apply for an extended return time. However, I encountered issues with refueling too—there were no labels indicating the type of fuel required, and neither the key nor the rental agreement mentioned it. In the end, I had to contact QEEQ customer service online, which was prompt and helpful.