The first customer service representative at the car rental counter tried to upsell some insurance and full-tank add-ons. There was a slight issue with the card payment, but it was resolved after identifying the cause. Early car pickup was not allowed without incurring additional charges. However, the second customer service representative quickly completed the check-in process without any extra sales pitches. Picking up the car was very convenient — you could directly take the car from the designated parking space. The car was very clean, with only 2000 miles on it, four-wheel drive, wireless CarPlay, and Type-C charging ports. It had better features than the model I originally booked.

It's okay, pretty good. Not sure when the deposit will be refunded.

The vehicle was in good condition and fairly new.

The car rental place at Salt Lake City Airport is very easy to find, right within the airport. The rental procedure is very convenient and quite fast. After completing the rental process, you can go down one level to the car pickup area. Just find your car according to the designated number, the key is in the car, and you can drive off right away. They just didn't inform me that the car model was changed, but it might be a car of the same grade.

The service was excellent. We swapped cars three times over 11 days, and all issues were resolved promptly.