The overall service attitude was acceptable, but the vehicle had many small dents and scratches, some of which were not recorded in their system. Luckily, I took photos as evidence during pickup, otherwise they might have tried to attribute those existing damages to me.

The customer service actively recommended insurance and GPS upgrade, but later calls couldn't get through.

Hertz counter

Almost no queue, very few people

We were told that the car we originally rented was swapped for a larger one, which created parking issues in the city. There was also a problem with the shuttle service when we picked up the car, and we had to walk to the parking lot ourselves under an extremely hot sun and a considerable distance. When returning the car, the staff were very rude. We didn't know where to park and were told to park wherever we saw their signs. However, since the car was large, we took a while to park and were scolded by the staff, which left us very shocked. They did not provide any guidance and appeared very impatient. We will definitely not consider Hertz again.