Was a great car (except for the windscreen wipers)! They were extremely helpful in providing suggestions for alternative drop off at airport which made my travel plans much more convenient.

Had card fraud in between booking and paying and QEEQ customer service and chat was perfect to support the fix.

No queues

The rental process is very convenient. Just provide the order, driver's license, and translation, and it's quickly processed. When picking up the car, they directly tell you the location, and you go there yourself, completely self-service. Returning the car is just handing over the keys, and no one checks the car. Very convenient.

SOuthern Cross Station Parking Garage was really full when I brought the car back. Furthermore the rental location is in the main hall according to google maps, while the location is in the coach terminal. Employee on collection gave a bit uncomfortable feeling. Lot of explanation about things I already figured out.

My 3 stars for value were because it turns out I could have rented an equivalent car for $25/day at a different car hire firm but was charged $41/day at Budget. Obviously that affects my rating for “Overall Value”. Otherwise it was an excellent car hire.

Excellent website.