The service was acceptable. Despite the flight delay and arriving past business hours, staff stayed behind to assist. However, the car's condition wasn't great, with a heavy odor inside. The listed store phone number was never reachable.
The basic insurance was initially said to be over 1000 AUD, but it turned out to be over 2800 AUD. They told us that for any accident, they would deduct more than 2800 AUD, so we reluctantly paid an extra 34 AUD per day for insurance. As a result, the rental fee almost doubled. The service quality of international car rental companies is generally average; it's often difficult to reach them by phone.
Carseat price was more than quoted through website as excluded tax.
Carseat installation was very very poor and wrong size for child. Would never hire carseat again
About QEEQ:7.0/10
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