Great experience with easyrentcars and average experience with supplier company

Yes ended up in a Nissan Rogue

Great customer service

On line the hours were 7:00 am opening however the shop did not open until 7:30, so we had to wait half hour until we were able to pick up the car. Otherwise everything was great! Quick service, clean car. We will book again. hank you

I spent almost 2 hours at the pick up store. The process to get a car form Routes is so so lengthy and paper based and tiring that in that same time I could file my papers and start running for the Premier of Ontario. I mean its just crazy long process - location is short staffed as well. I still gave 4 star rating just because the person at the counter was courteous though also already frustrated with that kind of paperwork. I could actually see their coffee cup filled and cold - their management has to do something about this crappy situation. There were abt 6 people ahead of me in the queue and still I spent abt 2 hours picking the car.

All well

The transfer from airport was good, but the pick-up process in the office was very poor. It took too long and communication was not good. We were totally confused by the directions given which we thought included the toll road into Toronto. When we happened to see a notice about the penalties for using the toll road, we were then told that that the instructions were NOT to use the toll road. We then decided to add a GPS which meant a further delay and a change of vehicle.