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Great experience with easyrentcars and average experience with supplier company

Reviewed: Tue, Jul 16, 2019
About Routes: 7.7 /10
There was one issue. Instead of "special SUV" Jeep Wrangler, I was given Nissan Rogue, which is mid SUV category. The staff at the counter insisted that Nissan Rogue and Jeep Wrangler are in the same category which is not true because even on their site Wrangler costs more than Rogue. Anyways, they didn't have Wrangler available and I took Rogue. The car was great, but still I would prefer to get what I booked - Jeep Wrangler.
About QEEQ: 8.0 /10
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Special SUV | Jeep Wrangler or similar

Relevant Reviews on Routes Toronto Airport

H.Patel

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Large SUV | Dodge Durango or similar
Reviewed: Thu, Jul 30, 2020
About Routes: 9.0 /10
Can you please wash the car properly from outside and interior too. Overall customer service and car performance was excellent.
About QEEQ: 10.0 /10

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Medium SUV | Nissan Rogue or similar
Reviewed: Tue, Oct 1, 2019
“Excellent”
About Routes: 9.7 /10
Just what you expect. fast service good car
About QEEQ: 10.0 /10

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Medium SUV | Jeep Cherokee or similar
Reviewed: Thu, Aug 15, 2019
“Routes is understaffed”
About Routes: 7.0 /10
There were only 2 people at the counter. They were on the phone constantly so not focused on customers in front of them. There were 2 people in front of me in line and it took at least 45 minutes to be served. Once we drove off the lot the flat tire sensor came on so we had to go back and get a different car. People returning cars had to stand in the same line as checkout.
About QEEQ: 10.0 /10

R.Advani

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Large SUV | Dodge Durango or similar
Reviewed: Tue, Jul 2, 2019
“TERRIBLE.”
About Routes: 4.7 /10
Terrible service. Spent over 1.5 hours to pick up the car. Car was reserved for 9am and paid for, I went there at noon and still the car was not available. I had to drive with them to the pick up lot 15 minutes away to collect the car. On reaching there, the first car had a flat tire and they gave us another car. They also charged for extra KM when the booking page said 3500KM included. It was a terrible experience.

S.Streich

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Economy | Kia Rio or similar
Reviewed: Tue, May 7, 2019
“Overall pretty good.”
About Routes: 9.7 /10
Routes was great. Had a great experience.
About QEEQ: 10.0 /10

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