Arrived at the store at 9:30 PM. The first floor was empty, and I only found an A4 paper directing me to the second floor after looking around. The process took about 15 minutes; the guy was wearing headphones, so he was slow. The store is entirely staffed by Indians, who are not very efficient. Returned the car at 5 PM. The whole process took 50 minutes because all the staff were busy. Unlike big companies like Hertz, they took a long time to check the car.

Very unprofessional

Condition of car wasn't great but well priced vehicles. Brought car back and it went straight out without clean or check. Customer service average too but again at the prices its fine. No return issues. Smooth. Worth the punt.

Good staff. I have been renting with them for a few times now and the Heathrow location is one of the best that I have rented out from.. Reaching the location is a circuitous route but the folks at Easirent are professional and do not hassle their customers...

They did not provide the same model as we booked, the car is small and not space after put all baggage, the child car seat is dirty and poor. They just said NO car, if we don't like we should ask Easyrentcars.