This was my second time using Wheego. When I arrived at the store, the female staff member informed me that there were no cars available, only small manual ones. She said I could take one if I wanted or wait, but she couldn't specify how long the wait would be. Since I was pressed for time, I asked a few additional questions. A nearby woman, who seemed to be the manager (based on her Czech accent), rudely told me that these were their rules, and if I didn't want a car, I could cancel or quietly wait. I responded that I am at least their customer and questioned their service approach. She then started ranting in German, which I couldn't understand. After waiting for over an hour, they finally gave me an old and battered Hyundai i30. I ignored her during the entire process as I found her behavior unpleasant and unnecessary. I quickly took the car and went on with my day of client meetings.

The car was fine, but the staff at the store were full of tricks. They kept pushing me to buy insurance. When I tried to pay with Apple Pay, they insisted it was linked to their insurance agreement, saying I had to pay €58 for insurance to use mobile payment. I didn't bother arguing since I was in a hurry, so I ended up buying it.

Satisfied

Overall satisfactory service

Good