I booked a Corolla but received a Ford SUV without any extra charges. At the time of pickup, I mentioned an additional service, and they didn’t push for any upsells.

The vehicle was in excellent condition, almost brand new. Initially, we added a GPS, but later found that our Huawei phone could navigate using the internet. When we requested to remove the GPS, the staff initially said no, but eventually upgraded our car instead. This type of sales approach is acceptable.

Excellent

They were not familiar with the vehicle insurance; they told me it was covered when my car got damaged, but in reality, it wasn’t covered.