Overall good. They also recommended the full insurance from the rental company. They switched us to a DR car, which was in good condition but a bit large, making it quite challenging to navigate the underground parking in Madrid!

The specific car model I requested was not provided, and I was asked to pay more for an upgrade.

I was lucky to get a new car with only 14KM mileage. I drove carefully with no issues, and the inspection staff was friendly when I returned the car. Everything went smoothly.

Returning the car was difficult to find, we circled around several times since the navigation was inaccurate. Picking up the car was easy. We were convinced by the store to buy full insurance; the car rental was only 1800, but the insurance cost more than 4000. It's been over a month and the deposit hasn't been returned yet.

The staff's English wasn't very fluent, but their attitude was nice.