We were sold snow chains at the counter which we were told were required by law. If this is the case they should be included in the rental? Were also quite pricey at 100 euros extra

Excellent pricing, communication and customer service

Even early in the morning, there's a queue right after they open. I didn't get the Alfa Romeo I booked; they gave me a hybrid Toyota instead, and the deposit is higher than other companies. The inspection form didn't carefully record all vehicle scratches; luckily, I noticed and made them add two more. Otherwise, returning the car would have been a disaster. This was the strictest car return inspection I've ever experienced in Europe!

No service in Chinese, but very patient. They added a €162 extra insurance charge on the order, claiming it’s mandatory for all orders outside France. Couldn't do anything about it, spent €162, not happy.

Very good.

Just a comment: I was upgraded to a Ford Fiesta instead of the Fiat 500 I had booked. I have never driven a Fiat 500 but it looks like a nice little car. I am not sure the Ford Fiesta is actually a better car, even if it is bigger. The Ford Fiesta feels a bit plastic. It was just me in the car, I didn't need all that space.