Average

Took the shuttle bus to the store, a lot of people, took about 2 hours to complete the process. They seemed to push the insurance, and not doing my homework cost me over $100 for the GPS, which was painful. Booked a Grand Cherokee, but ended up with a Nissan mid-size SUV, which was quite disappointing.

Fast and easy car pickup

The staff at this Alamo location will try to sell you insurance and other services you didn't purchase. It's up to you to decide whether to buy them or not. The problem is: I booked a 'compact car' (Nissan Versa or similar) through Zuzuche, and the staff said it was too small (I only have two people) and suggested upgrading to a higher class for an additional fifteen dollars per day. I agreed, but when I went to the garage, I got a 'Ford Focus,' which is also listed as a compact car on Zuzuche's website. Why did I pay extra for an upgrade yet still get the same class of car? I think this location takes advantage of renters' unfamiliarity with car models to deceive them into paying for unnecessary upgrades. I've rented from many companies through Zuzuche and have never encountered this problem elsewhere.

The car I ordered was not available at this location which did not help and the alternative vehicle was not ready for over an hour.