Nothing negative to report whatsoever, very smooth, faultless rental

Before departure, I was told I couldn't use a UnionPay Visa card, which prevented me from booking in advance. After arriving in Los Angeles to inquire at the rental office, they said it was acceptable! They forced me to choose a mid-size car, but the upgraded car triggered a warning. Picked up the car the night before and had to exchange it early the next morning. They charged an additional service fee for the exchange, which was very frustrating! They also managed to mess up my identification number!

The service attitude was average. I especially didn't like how they proactively recommended upgrading to other car models or additional insurance. Also, I had an unusual experience with the fuel policy this time. In past rentals, cars were given and returned with a full tank. However, this time I missed that the contract had a 'FPO Accepted' clause, meaning 'Fuel Purchase Option.' This led to an extra charge for a full tank of fuel, including taxes and service fees, amounting to nearly $40, even though I returned the car with a full tank. Fortunately, I noticed this when I rented another car right after returning the first one, and I requested a refund. Currently, I'm waiting for the refund. Reminder to all rental friends: always clarify any fees you don't understand!

If there's a next time, I would definitely not consider Thrifty again. If not for the help from the car rental service, they might have overcharged me.

Poor service, although the staff was very friendly.

Like: pick up/drop off instructions were easy to understand. Booking process was smooth and efficient. Excellent value for money.
Dislike: At the rental counter i felt like i was unnecessarily sold an unlimited toll fee package which i didn't really need. And also looking back at receipt i seem to have been charged for a concession fee recovery which i thought fro my booking was included in the price.