The overall service was excellent, very efficient, and easy to communicate.

The staff were very friendly, especially the lady at the drop-off was extremely warm.

When renting the car, I had an English-speaking friend with me. During the return, although my English isn't good, the staff at the rental company was still very patient.

The good: vehicle provided exactly as rented at the web site. Could even choose colour. The bad: almost 2-hour wait line at the counter for pick-up. The worse: an invoice with unexpected and incomprehensible extra charges after drop-off.

Excellent booking platform. Excellent Price Drop feature. Better information should be provided regarding possible extra charges after drop-off. Better information should also be provided regarding the Axa insurance. For example, contacts and what to do in case of an accident.