Very good overall, smooth experience. They only tried to upsell the highway ETC, which I didn't rent. However, there were few staff members so I queued for over half an hour. Americans work quite slowly.

The service was okay. They recommended insurance, but it wasn't mandatory and they didn't push it. There was an incident with the car, and the customer service manager was quite helpful, but I haven't received the compensation yet, so I'm unsure of the final outcome.

The wait time for picking up the car was a bit long, and they pushed insurance sales.

Constantly pushed insurance sales Did not proactively provide Chinese forms

I went to the US with my husband, and the reservation was under my name. However, I forgot to bring my driver's license and wanted to change the reservation to my husband's name. The service staff's attitude wasn't exactly rude, but there was a hint of sarcasm in their response. Overall, the attitude was quite arrogant.