Terrible experience. The car return location at Sydney Airport is not near the terminal, making it very difficult to find. This caused me to be over an hour late in returning the car, and they charged me an additional full day's rental. When I complained to customer service, they said it's their policy. This company is staffed entirely by people from India, and their heavy accents make communication difficult. They overcharge unfairly. Very bad review!
Europcar is pretty good and advised me not to buy insurance directly through the app, as I would still need to pay 6,000 dollars first before getting compensated by the app. This wasn't mentioned on the platform before.
There weren't many people at this Europcar, so no need to stand in line. However, there were very few cars available.
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