The contract has hidden clauses and charges high service fees. They secretly deduct from the pre-authorization after returning the car. This is a very dishonest car rental company.

Renting a car was very convenient and quick. Just sign the contract and watch a traffic regulation video, and you can pick up the car. Originally rented an A4, but got upgraded to a Q5. The car was very new. Returning the car was also easy, just wait for any charges or fines notifications.

This vehicle was bit old one. Very hard to drive. So please let people know if they are ok to drive bit old vehicle(more than 100,000km on Odo).

When I phoned to arrange pickup at the airport the person on the phone had little English and I could not ascertain where the pickup was to be. My wife has limited mobility and the experience was distressing. When we finally got to the Aucar rental office, they did not have a copy of the rental agreement and there was no internet connection so I was unable to access it on my phone. The person showing me the car wanted me to sign the rental agreement before I had inspected the car! when we finally got to inspect the car the staff member could not start it! Fortunately the return process was much better. However, the printed agreement still had me returning the car at 12.30 despite the fact that due to the above experience I did not commence the hire period until 13.15

Like: The car close to brand new
Dislike: The car hirer can tell us upfront that there were non tolls road so that customers do not need to incur extra for the tolls