Satisfying

This is the second time we’ve used Routes in Orlando and they’ve been great for us! We’ve had great cars both times and gotten an amazing deal each time as well!

So user friendly and easy to use!

Routes is not ready to rent cars to travelers through your website! Counter agent is more a sales person than a customer service agent; their focus is to force the up-sell of peripheral services for the vehicle (insurances, etc.) Routes operates a non-transparent pedatory process. The renter is stuck at their remote location with little or no choice but to buy the additonal coverages and services because renter is stuck and/or eager to leave the situation because the rental process is stretching well beyond 45 minutes. I have rented 100s of vehicles even using EasyRents many times. Routes is the worst that I have experienced around the world and will never select them in an offer by EasyRents again. I suggest that you drop thme from your vendor list for your US domestic travelers but especially your international travelers!

Good platform--I have rented through Easyrentcars on several previous occasions. I recommend vetting your vendor partners more rigorously. Routes is not a good partner. I plan to contact the Florida Better Business Bureau concerning my experience.

Customer service is not their focus. I waited for 15-20 mins prior to being helped. During that time the phone rang constantly - not one time was it picked up.

The pick up guys are NOT present in the airport unless the customer calls them up for pick-up, STRANGE ! I spent almost an hour waiting :( The car was shaky a bit when driving on highways.

Lady we set rental up with EXTREMELY RUDE, left us at counter 20 minutes, no explanation. Talking down to us entire time. VERY high pressured and RUDE