The rental company charged additional fees during the rental process, and after returning to my country, my credit card was charged more than 400 USD. Fortunately, after a Rent-A-Car investigation, the money was refunded.

We had clearly informed the rental company that we didn't need their additional insurance. Despite our knowledge, they inexplicably charged us over 100 pounds for insurance. During the pickup process, they indicated that we should pay extra to upgrade the car. We had booked a Mercedes C-Class, but when they learned we didn't want an upgrade, they gave us a Mercedes A-Class, causing a series of changes to our plans. Thankfully, the customer service at Zuche stepped in in time to prevent further losses. Overall, we're very disappointed with this rental company.

The rental company upgraded our vehicle because they didn't have the automatic transmission car we reserved.

good car, friendly staff, good price

We got a free upgrade. Great car, friendly staff and excellent service and instructions from National in Brighton

No word on the amount of excess we would have been liable to pay until we picked up the car.