It's always better to choose a major rental company and buy full insurance, as it makes problem resolution easier. On our first day, we didn't notice the car's tire was damaged until the evening. After contacting QEEQ, we went to the rental company the next day and directly swapped for a new car. The process was easy, and we didn’t even need to visit the counter; we just took the new car from the parking lot.

The lady at the counter was quick and polite during pickup. The guy at the parking area was enthusiastic and helpful, making the whole process fast and pleasant. The services on the QEEQ website were also very reliable, allowing for quick and professional itinerary changes. Most of the rental cars seem to have plates starting with AI, so locals will generally know it's a rental. No need to worry about driving speed or yielding.

The car provided was indeed smaller than the one reserved, which is a negative point. However, the store and staff were acceptable.

Five stars

The on-site service at the pickup point was great. When we found the vehicle did not meet our needs, they replaced it for free after communication.