Terrible with East Coast. Staff both at call centre and office were poor as well as rude.

Pretty good, the pickup process was fast. However, the car had a lot of scratches and dents already. It's necessary to inspect carefully and point out each one to the staff and take photos, which is quite troublesome. The staff were busy and didn't have time to photograph all the scratches, so you have to record them yourself.

Recommend insurance, but the attitude of the counter staff was poor when returning the car.

The store was easy to locate and clean.

Some functionality issues with car (usb was damaged rending it unusable) and Bluetooth was playing up a small amount. But overall car met all transportation needs and requirements.

Wish log in and account access was easier, liked that the insurance option directly was much cheaper than hire company costs were. Will use again.

Helpful and easy to deal with. Car was very good value.

I needed to speak to customer services and they dealt with my query within a couple of minutes.