The driver's license requirements stated on the Zuzuche app are incorrect. The store only accepts international driver's licenses, but the app lists requirements including notarized translations certified by the consulate. When picking up the car, they required an international driver's license to be issued on-site. Although Zuzuche reimbursed the cost for obtaining the license, the pickup process was delayed by over five hours. Overall, it was not a very satisfactory experience.

The shuttle buses are insufficient. I waited for over 40 minutes at the airport before their shuttle finally arrived. Other company's shuttles came by frequently, but not theirs. When I tried calling, there was no direct line, only automated voice menus, and I couldn't get through after being transferred multiple times.
When returning the car, even though I had already purchased their full coverage, they still inspected the car very thoroughly. To my surprise, they even demanded a fuel receipt! The tank was full—were they worried I filled it with diesel?!

Very good. The refund was processed quickly this time. Remember to take photos when picking up the car.

Friendly at reception desk

Everything very good

Tried to upsell us extra insurance pretty aggressively but otherwise good

Easy booking