Will use again

I booked a medium SUV - Mitsubishi ASX or similar - and received a Holden CHR which is a small SUV. For the price I paid I feel I didn’t get value for money. The CHR didn’t even fit 2 large suitcases in the boot, which was a key consideration of my purchase. The CHR also had dents on the passenger side. Apart from that the car was clean on the inside, fairly new and easy to drive. The customer service was good, even though we noticed an available Mitsubishi ASX sitting in the Budget carpark.

The booking was easy to use. I used the live chat to notify Budget my plane was running half an hour late. At first I didn’t think the customer service staff helped me but in the end she notified the local Budget agent, which was great.

An excelent car. No problems at all for the whole trip! Budget staff were lovely & quick at both pick-up and drop-off. Couldn't ask for a better experience. The car had excelent range on a full tank, giving me a small sense of security despite the bushfires nearby.

Very good and convenient Can select different location to pick up and return Just the insurance got a little bit confused on the relational ship between Budget and what purchased on APP

Counter wasn't open at Perth Airport. Was diverted to another rental company to facilitate. Queue was long and they weren't sure about some of my questions.