Great and smooth

Pick-up and drop-off were very convenient. Got a BMW 118, had good performance. Perfect for three people.

All good as above

All good as above

I was inexplicably charged over 200 for repairs when returning the car. The photo showed some scuff marks on the wheel rims. I'm sure I didn't cause any damage while driving, but I didn’t take any photos as evidence when picking up or returning the car, so I ended up losing out. I recommend thoroughly inspecting the car and taking photos when picking up and returning it. The staff did suggest insurance for the wheel rims and glass, which I didn't purchase. The car was in good condition and fairly new. Dealing with foreigners, you need to be more cautious.

Reservation ref 84038830 Truro. Office cramped, Entrance access difficult due to puddles. A long drive from the train station. Waiting a week now for receipt for charge of £304.81 for scratched door handle needed for insurance. Counter assistance good and friendly

It was ok.

The Budget return counter was closed. I had to call the number indicated there, only to find out that there's a key-drop box. Why didn't they just write it there??