They had run out of Fiat Tipos so upgraded us to the next size up. This was welcomed as I think we'd have struggled to fit all of our luggage otherwise.

All Good

Goldcar at Toulouse Airport fell very short of our expectations. The lady at the Goldcar desk had only one mission, and that was to get us to buy extra insurance. I politely advised her that since I held an Excess Car Insurance policy I felt I was fully covered and did not need anything extra. She was insistent that this would not be enough and that without a payment of at least €138 (more than the cost of the car hire itself!) we would be worse off. She used the most incredible scaremongering tactics to try and get us to buy into the unnecessary insurance. In 30 years of hiring cars I have never experienced such dreadful and unprofessional behaviour at a car rental company. The pick-up process took a very long time as the lady went on and on about how much we'd have to pay if we didn't take the extra insurance. She was clearly annoyed that we did not take her "advice". The whole experience was dreadful. I would not have expected to deal with a company like Goldcar having booked my rental car via EasyRentCars.

Goldcar is ok but you have to be very carefull. Take pics, check the car very well or buy an extra expensive insurance.

You are the best - returned me money because price dropped down. How many rental cars agencies are doing this? No one. I love it and if I need, I just book a car with no checks for better or worst price. If there would be better option, I’ll get it from you.

All was good other than the wait, which was over two hours, for that reason we'll never use Goldcar again, especially considering that the amount of people waiting was even greater when we returned.

Notre réservation s est globalement bien passée, mais nous avons encore eu une vente forcée soit disant Obligatoire,mais que nous n avons pas retrouvé spécifiée dans notre contrat: l obligation de payer 27euros pour soit disant avoir la flexibilité de rendre le réservoir non plein (une facturation de l essence éventuelle à remettre serait en plus retirée de la caution la restitution du vehicule). Nous avons bien eu une Twingo,pas de surclassement. Nous n avons jamais eu une voiture si petite toutefois.